Returns to adidas.com are free of charge and simple to make.

If you need to send an item back, simply register your return with us within 30 days of receiving your order.

Then, all that's left to do is organize your collection. As part of our policy, all returns from Lebanon are free of charge. Please make sure to read the product policy below, before returning your items. Please note, delivery charges and COD additional charges are not refunded in case of return. Returns that do not meet our requirements may not be accepted, so please be sure to send all items back in their original condition with all Adidas.com packaging intact and labels/tags attached. Due to hygiene reasons underwear, bathing suits, are not eligible for return. If you have any queries, please do not hesitate to contact our Customer Service team through the chat/help icon located at the bottom right corner of any page

 

Please follow the instructions below:

• Sign into your account, view order history and view the order for which return needs to be raised.
  You will find the create return CTA there. 

• Alternatively, you can also visit the link order tracker in header, search your order based on order number and email ID.
  From the order details page here as well you can create a return as guest 

• On the next page, select the checkbox 'Return required' for the item that you wish to return and then select the return reason. 

• Once you have selected the items you want to return, click on Next step at the bottom of the page. 

• You will then see a return confirmation screen to verify all details of the items you are returning.  

• Click on checkbox to accept terms and conditions for returns and then click on Next Step. 

• Your return is placed now, and you will have received your return number. 

• Please note returns for COD orders will be via Gift certificate which will be shared on your email address.

 

Exchange:

Did you order an item online, but it is wrong in size? instead of returning it... 

1. You can exchange for a different size for free within 30 days in our Retail Stores per invoice price. 

2. You can also exchange an item with any other item as per invoice price.

3. If you choose an item with higher price than invoice, you can pay the difference amount.

 

HOW DO I EXCHANGE AN ITEM:

• Bring the item in its original packaging along with the invoice to any adidas store.
• Original tags must be attached to them.
• Item/s should be in its original condition and not used.
• A proof of purchase (order details) must be presented at the time of exchange.

Product Policy

All items returned to Adidas.com must be unworn and in new and unused condition. Those that do not meet our criteria will not be refunded and will be returned to the customer. 

Please ensure products are returned with all adidas.com packaging in place in the condition that it was delivered in. We ask that you take care when trying on light colors or delicate fabrics to avoid damage that may result in a non-refund, furthermore evidence of wearing our clothing items outside of trying on the item will also result in a non-return. Please return any dust bags, certificates of authenticity and boxes as these are part of the product. Shoes should be returned without markings to the sole or shoe box. We ensure all products that leave our adidas.com warehouse is in a perfect condition. If you receive a damaged product, please contact our Customer Service team immediately.